Tilevale Privacy Policy

Last updated: 9 October 2026

In short: Tilevale works without signing up. We don't ask for your name, email or phone number to play. We keep an anonymous identifier and your progress so you don't lose it, and nothing else except what you write to us if you ask for help. We don't sell data or build advertising profiles.

1. Who is responsible

Jose Manuel Lopez Diaz, an individual who develops and publishes Tilevale.
Contact for any privacy matter: dextechgate@gmail.com
Postal address: Calle Papagayo 13, bajo exterior, 28025 Madrid

2. What data we process

• Anonymous player ID: generated by the game when it connects. We don't link it to your name, email or phone number.
• Game data: coins, experience, boosters, levels completed, stars, daily-gift streak and the log of in-game economy operations (used to prevent errors and cheating).
• Technical data: platform, device model, game version and the date of your last connection.
• Help messages: if you write to us from “Help”, we keep your message, the contact detail you give and our reply, only to assist you.
• Crash reports: if the game stops because of an error, a report may be sent with the game version, device model, Android version and the technical error text. It carries neither your ID nor any personal data, and identical errors are grouped into a counter.
• IP address: the server uses it momentarily to limit abuse (for example, too many attempts in a row) and doesn't store it with your game data. The web server may keep a technical access log for at most 14 days.

We don't access your contacts, location, photos, microphone or camera. We use no cookies or trackers on this site.

3. Why we use it, and the legal basis

• Saving your progress, restoring it on another phone, keeping the in-game economy fair and sending you gifts: necessary to provide the service (GDPR art. 6(1)(b)) and to prevent fraud and cheating (legitimate interest, art. 6(1)(f)).
• Answering your help messages: because you send them to us (consent, art. 6(1)(a)).
• Fixing bugs: legitimate interest in the game working (art. 6(1)(f)), using data that doesn't identify you.
• Ads: only if you choose to watch them (consent, art. 6(1)(a)). See the next section.

4. Optional ads

Tilevale is free. It may optionally offer you a video ad in exchange for a boost or to double a reward; ads are never shown by surprise during a game. When this feature is on, the ad is served by Google AdMob. Because the game is suitable for all audiences, we configure it with child-directed treatment: non-personalised ads, suitable for everyone, with no advertising profiles. Google may process technical device data to serve and measure the ad; see Google's privacy policy. You can play without ever watching an ad.

5. Who we share data with

• DigitalOcean (server hosting), as data processor. We use a data centre in the European Union.
• Google (Google Play to distribute the game and, if enabled, AdMob for optional ads).

We don't sell or hand over your data to anyone else, except where required by law.

6. How long we keep it

• Account and game data: while you use the game. If you don't open the game for 24 months, the account is deleted automatically.
• Help messages and contact detail: deleted 90 days after a request is closed (180 days if answered; 12 months if never handled), or sooner if you delete your account.
• Crash reports: 90 days.
• Service audit logs (changes made by the administrator): 12 months.

You can delete your server data at any time from Settings → Account & help → Delete my server data, or by asking by email. More details in how to delete your data.

7. Recovery code and security

The recovery code and your device secret are stored on the server only as an irreversible fingerprint (a hash with a secret key). Anyone who knows your code can recover your account: keep it somewhere safe and don't share it. Communications use HTTPS, and administrative access is protected by passwords, expiring sessions and a log of every change.

8. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to dextechgate@gmail.com with your player ID (shown in Account) or your recovery code so we can find your data. We'll reply within one month. If you believe we haven't handled your data properly, you can complain to the Spanish Data Protection Agency (www.aepd.es) or to the supervisory authority of your country.

9. Children

Tilevale is suitable for all ages and anyone can play without giving personal data. “Help” messages ask for a contact detail: if you are under 14, ask an adult to write it with you and to use their own contact. If we find that a child has sent us contact details without a parent or guardian knowing, we'll delete them. Ads, if enabled, are always non-personalised.

10. Changes to this policy

If we change this policy, we'll publish the new version here with its date. For important changes, we'll tell you in the game.